Frequently Asked Questions

How do I make a payment for an excitingLives purchase?
We offer multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking, COD (for some products) and most wallets.

Are there any hidden charges when I make a purchase (GST, duties)?
There are absolutely no hidden charges when you make a purchase with The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

Is shopping on safe?
All your online transactions are completely safe. All Credit/Debit card details remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information.
What are the delivery charges?
No delivery charges are levied for orders up to Rs.300. For orders below this value a shipping charge of Rs.59 is levied.

What is the estimated delivery time?
The estimated delivery time for each product is mentioned on the product page and depends on your pincode. In cases of remote locations the delivery could take longer.

I need stuff very fast, what do I do?
You can see the standard delivery time of any product by entering your pincode in the field provided for this. If you need something faster than the time shown please Contact us and we'll try and work something out for you.

Will the delivery happen on the exact date I require
If you have chosen EXPRESS shipping you will get your order on the exact date you selected.

For all other shipments through courier they will be delivered on or just before the required delivery date. Note that this is subject to the delivery time mentioned on each product page. All courier shipments are done through reputed courier companies and you will be provided with tracking numbers for the same.

Do you deliver outside India?
Products that can be delivered to other countries and carry the 'Shipped Worldwide' tag below the price. Customs duty or other taxes if applicable will be required to be paid by the recipient at the time of delivery. Please write to us for specific queries.

How do I track my order?
We will provide you with complete shipping information for your order. You can also login to your account to see the exact status.
What is the Replacement Guarantee for defective or damaged products?
All products are covered under our 10 Day Replacement Guarantee. If you receive a defective or damaged product notify us within 10 days from the date of delivery, and we will address the issue immediately at no extra cost.

The following are not covered under 10-day replacement:
» Any product that you do not need but the original packing or seal has been opened
» Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables etc
» Jewellery, watches
» Undergarments, shorts, bikinis
» Any electronics with tampered serial numbers
» Gift vouchers such as Taj Hotels, Lifestyle etc

What is the replacement policy for products I don't need.
Items that you no longer need must be returned within 10 days in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.

Personalised products, gift vouchers, jewellery, undergarments, watches cannot be returned.

How do I cancel an order?
If the product has not been shipped please Contact Us for cancellation and a refund. If the product has been shipped or designed (for personalised products) we are unable to cancel orders.

Couldn't find the information you needed? Please contact us.
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