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Returns

Are electronics purchased online covered by warranty?
All Electronics sold on excitingLives.com come with warranties and will be repaired, replaced as per the manufacturer's warranty terms.

What is the Replacement Guarantee?
All products are covered under our 15 Day Replacement Guarantee. If you receive a defective or damaged product notify us within 15 days from the date of delivery, and we will address the issue immediately at no extra cost.

In order to get a defective item replaced:
» Contact Customer Care via the Contact Us Page within 15 days from the date of delivery
» Depending on the product involved a replacement or store credit will be provided

The following are not covered under 15-day replacement:
» Any product that you do not need but the original packing or seal has been opened
» Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables etc
» Any electronics with tampered serial numbers
» Gift vouchers such as Taj Hotels, Lifestyle etc, jewellery, undergarments, watches

I don't want a product and want to return it.
Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.

Personalised products cannot be returned.

How do I cancel an order?
If the product has not been shipped please Contact Us for cancellation and a refund. If the product has been shipped or designed (for personalised products) we are unable to cancel orders.

How do I extend or exchange an experience gift pack ordered on excitingLives.com?
All experience packs can be exchanged at any time during the validity of the gift. Please contact us within the validity for this. We are unable to exchange expired gift packs.

How do I extend the validity of gift vouchers?
We are unable to extend the validity of gift vouchers issued by third-parties such as Taj Hotels, Lifestyle, Shoppers Stop and others.

Contact Us
Couldn't find the information you needed? Please contact us.



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