FAQ
Write to us if you can't find answers here or need more information.


I Want To Buy Something:

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What kind of things can I find here?
Is shopping on Exciting Lives safe?
What gets delivered to the recipient?
How can I pay for items here?
Can I pay by cheque or cash?
Can I add a personal message with the gift?
How do I buy a gift experience?
Who can buy gift experiences?
Which cities do you deliver in?
Can the recipient exchange the gift for something else?
Does the Gift Pack you deliver carry price information?
What if I have more questions?


I Just Received A Gift:

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What do I need to do?
Can I exchange the gift for something else?
How do I complete the activity?
What if I have more questions?


I want to sell stuff on excitinglives.com:
Click Here For Sellers' Help Section

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What Kind Of Things Can I Find Here?
Stuff like a relaxing spa ritual for your wife on her birthday, fun mugs and accessories for friends, romantic hot air balloon rides for couples and driving a real Formula 1 car on a real race-track for yourself are just some of the amazing things you can easily buy.

You'll find many wonderful options by following the various channels on the left or by using the Gift Guide to narrow down your choices by selecting basis price, city or interest.

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What Gets Delivered To The Recipient?
If you have ordered a gift experience we will deliver a stylish Gift Experience Pack (see sample here) that contains details about the exciting gift, a message from you and all details required to complete it.

You can have this delivered to yourself - enclosed in a plain envelope - so you can gift it personally to the recipient or have it delivered directly to the recipient.

If you have ordered a product or flowers and wine - the same gets delivered with your personal message.

You also have the option of sending an E-Gift - a nice customized electronic gift document delivered within 12 hours. It's the ideal way to send a gift when there's very little time. Read more.

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Can I Add A Personal Message With The Gift?
Sure, all gifts can be personalized with messages. You can do this while ordering.

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How can I pay for items on the website?
We have many payment options for you.

You can use your credit, debit cards or bank accounts through our 100% safe and secure payment Verisign certified processor. Or use Paypal to pay in other currencies.

You can also pay by cheque. Just place your order online and on the payment page choose the 'CHEQUE' option. You will be told details that need to be written on the cheque and where you need to send it.

We can collect cash in Delhi - Gurgaon for orders over a value of Rs.500.

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Can I pay by cheque or cash?
Yes!

While we do offer 100% safe and secure card transactions - if you wish to pay by cheque just place your order online and on the payment page choose the 'CHEQUE' option.You will be told details that need to be written on the cheque and where you need to send it.

We can collect cash in Delhi - Gurgaon for orders over a value of Rs.500.

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How Do I Buy A Gift Experience?
After selecting the perfect experience for gifting or purchasing for yourself you can easily purchase online.

You can place an order online or over phone and have the Experience Voucher Pack delivered to the recipient anywhere in India.

You can pay using your credit card or by cheque. We also accept Paypal payments.

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Is shopping on Exciting Lives safe?
Absolutely!

When you pay using your credit card your data is processed on pages with VeriSign 128 bit security and with CVM verification. Your transaction is completey safe and secure.

We work with CCAvenue and Paypal to provide third-party credit card processing to ensure you get the safest shopping experience.

You can use your credit cards, debit cards, bank accounts, Paypal and cheques to make payments. Cash payments are currently accepted in Delhi and Gurgaon.

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Who can buy gift experiences?
Anyone, anywhere in the world can buy experiences. But since most of the experiences happen in India the recipient needs to be here to avail them.

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I have relatives in Nagpur, can I buy gift experiences for them?
Please look at the 'City Available' column in each experience. If your city figures there you can buy for your relatives in that city. Some experiences are available for all cities. Please read about where the experience takes place carefully before choosing. You can also type the name of your city in the search box to see all applicable experiences.

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Can The Recipient Exchange The Gift For Something Else?
Yes, most gift experiences can be exchanged for other gifts on the website. Please contact us for details.

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Does the Gift Pack you deliver carry price information?
The Gift Pack does not carry any price information.

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What Do I Need To Do?
The Gift Pack vouchers are usually valid for three to nine months (please read details in each gift experience for exact validity). If the gift is for an activity the recipient can contact us to schedule and book the activity for a convenient date and have a great time.

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Can I Exchange The Gift For Something Else?
Yes, most gift experiences can be exchanged for other gifts on the website. Please contact us for details.

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How Do I Complete The Activity?
If you've got a gift experience with an activity your gift pack will contain all instructions on how you can use it and make bookings. There is no cost associated with this.

The experience vouchers are usually valid for a period of three to six months depending on the activity. In this time you can contact us to schedule the experience.

If you've booked for a particular date while ordering no further booking is required.

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